Lucky Brand Doesn’t Leave Customer Experience to Chance

Lucky Brand is obtaining new levels of enterprise visibility in an effort to maximize customer satisfaction.

The denim brand, which sells directly to consumers via an e-commerce website and more than 260 stores, intends to improve customer experience by increasing its access to real-time enterprise data. The retailer is implementing the operations data platform (ODP) from SoundCommerce to obtain operational insights and enhance decision-making across sales and fulfillment channels.

Find the full story over at Chain Store Age.

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NewsEric Best
Lucky Brand Leverages Operations Data To Improve Inventory Visibility Across 200+ Stores

With a network of 200+ stores that fulfills almost half of the denim company’s online orders, Lucky Brand sought new technology to improve its cross-channel delivery operations, starting with inventory visibility. Mike Relich, COO of Lucky Brand, described the previous backend retail operations at the company as “opaque,” prior to working with operations data platform SoundCommerce.

Check out the full story at Retail Touchpoints.

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NewsEric Best
Ex-Amazon, Brooks Running Exec Meredith Han Dives into Data as New SoundCommerce COO

Operations data platform provider SoundCommerce announced today the appointment of industry expert Meredith Han as the company’s Chief Operating Officer responsible for SoundCommerce technology products, value added services, and core company operations. Han is a veteran technology product and direct-to-consumer commerce executive with tenure at Amazon.com where she helped launch the health & personal care business; Kosmix, acquired by Walmart to become Walmart Labs; and Brooks Running, a Berkshire Hathaway company where she led the direct-to-consumer business for nine years.

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Press ReleaseEric Best
This Seattle startup helps direct-to-consumer brands ‘take a page from Amazon’s playbook’

Be like Amazon.

That’s the mantra for SoundCommerce, a new Seattle startup which just raised $6.5 million to help online retailers improve their operational efficiency.

Founded last year and led by several former Amazon execs, SoundCommerce provides direct-to-consumer startups with software that ties together operations data from across merchandising, supply, fulfillment, delivery, and customer service. 

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SoundCommerce Closes $6.5M Seed Round Led by Defy Partners

Amazon Veterans Apply Data Science to Help Brands Transform Operations and Shopper Experiences

SEATTLE, WA, June 26, 2019 -- Data platform provider SoundCommerce has closed a $6.5M seed round led by Silicon Valley’s Defy Partners with participation from Voyager Capital of Seattle, Stage Venture Partners of Los Angeles, the Alliance of Angels and other notable investors. The funding coincides with SoundCommerce’s public launch as a data platform for commerce operations, and will accelerate the company’s hiring, platform development and customer engagement.

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Press ReleaseEric Best