CRaP vs. Customer Ecstasy: The Unit Economics Tightrope
The ecommerce community is up in arms about Amazon’s drive to eliminate “CRaP” products from their business. CRaP is the acronym for “Can’t Realize a Profit,” and it speaks to the poor unit economics of many products live within the Amazon catalog. Amazon prides itself on driving “customer ecstasy” through experiences driven by world-class, data-driven […]